I’m sorry it’s taken me so long to write this letter of thanks to you. Needless to say, moving into a new house is a lot of work, and it’s taken me a long time to get to the point where I’ve had a few spare moments to do something as civilized as writing thank you notes.
This letter is for your book of references, to let your new prospective clients know what it was like to go through the process of buying a selling a house with you. Since I coincidentally went through BOTH buying and selling with you, I think I can speak from experience.
Last year was an extremely difficult one for me. I concluded a divorce agreement on September 7, 2001, four days before 9/11. I was thus faced with getting out of one house and into a new one in the difficult market of the fall of 2001 when everyone was sitting tight and no one was buying or selling anything.
Luckily for me, you were handling the sale of the home that I now occupy on Massachusetts Avenue. Obviously, there were many things that made it an appealing house for me, but I think what I (and probably your sellers) appreciated most was how well it was priced. I bid on the house the first weekend it was up, and you never even had to hold on open house. I had known you for about a year at that point, and I knew that even though you were working for the seller, your interest was in making everything go smoothly for everyone, which it did! We settled in December and I was able to move in over winter break.
Selling my old house was another story completely. Everything that could go wrong did go wrong, but you were steadfast and determined, and kept your eye one solving problems and getting the house sold. First, you had the very difficult task of selling a house where the divorcing parties had different ideas about what should be done with the property. It took an incredible amount of patience and psychological insight to find the middle ground between me and my ex-husband, and to keep both of our interests in mind. Next, there were a number of zoning issues to wade through, since some of the prospective buyers wanted to put up new construction, and there were conflicting maps on file with various county offices that set aside different amounts of the lot for flood plain protection. Finally, you were able to get a great price for the house that I didn’t think was possible to get; I still think it was something of a miracle that you did it. Your son, Scott, handled the settlement with complete professionalism, which was a difficult one with its own set of glitches.
I can’t say enough about your work ethic and your staff. You were always available, day and night, weekdays and weekends (take a vacation already!!), and your staff answered questions and passed messages along very quickly. At a time when my life was in tremendous upheaval, I felt like I was in the hands of someone who really knew what they were doing, not just from the money side, but from the people side as well. It’s apparent that you really love what you do, and I just want everyone to know that you made a difficult process go a lot easier, and that it made a huge difference in my life last year. Thanks again, thanks to you, your family, the staff, and have a great year!